Hours of Operation
- Monday - Friday
- 8:30 a.m. to 5 p.m. Central Standard Time
- Closed Holidays
- Mastercard, Visa and PayPal Accepted.
- You must successfully complete an online transaction at our secure online store to begin service.
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Payment for all newsletter services will be billed automatically to your credit card.
- Billing for newsletters is $19 each for monthly service and $25 each for bimonthly service. The content upgrade is an additional $5 for email newsletters (nearly unlimited pictures and copy) and $10 for print newsletter (includes up to 4 total pictures/copy).
- Sending your email newsletter using our Contact & Email List Management Service costs an additional $10 delivery fee plus .015 cents per recipient (billed separately).
- Any late or "last-minute" changes for any newsletter service are subject to additional charges.
- Personalized Banner -- We will create a personalized banner for you for a flat fee of $25 (which also includes proofing, newsletter creation and account setup). Once you have approved the banner, we will use it for all future newsletters. Any changes after the initial approval are subject to charges.
- New Customers -- Newsletter proofs will be emailed to you for approval within 48 hours of your confirmed online purchase and receipt of pictures and copy for banner -- IF it was submitted BY 3 p.m. Monday through Friday. Any services purchased after 3 p.m. Friday or on Saturday/Sunday will be sent a proof by 3 p.m. Monday.
- Repeat Customers -- You will be emailed your newsletter on the 25th day of the month (for example, the July issue will be emailed to you June 25th). Requests for corrections/changes must be made by email or online form and received by our service department within 48 hours or your newsletter will be considered "approved."
- Acceptance -- If you email, print, copy or mail any newsletter to your subscribers it is considered an "acceptance and approval" by you. This means you have read and agree to the content and images and find nothing objectionable.
- Any late or "last-minute" changes (after the 20th day of the month) for any newsletter plan are subject to charges.
- There Is a One-Time $25 Setup Fee -- This includes banner design, proofing, newsletter creation and account setup.
- Click Here to Set Up Your Banner -- Only .jpg, .gif, .tiff and .png file types are accepted.
30-Day, Money-Back Guarantee & Cancellation Policy
- There are NO contracts or cancellation fees.
- Cancellation for New Customers -- Must be made in writing (email, letter or fax) within 30 days of the original signup date.
- Request for Your Money Back -- If you are not satisfied with the quality or service -- plainly state in your cancellation letter your specific complaint and a request for the refund within 30 days of signing up.
- Cancellation for Active Customers -- Cancellation of any plan must be made in writing (email, letter or fax) by the 20th day of the month (for example; cancellation for the March issue must be made by Feb. 20). Cancellation after the 20th will be billed for the current month's service.
- Contact and Email List Management -- If you use the service to email your campaign, you will be billed. No refunds.
- Easiest Way to Cancel -- Email your full name and email address to Cancel@eNewsletterSolutions.com.
- No refunds after 30 days. Setup fee is non-refundable.
- Custom Templates -- $50/hour with min. $25 charge.
- Graphics -- $50/hour with min. $25 charge.
- Writing/Editing -- $50/hour with min. $25 charge.
- Flash Animation -- $100/hour with 2 hour minimum.
- Big Projects -- Call for a price quote.
- We respect your privacy and will keep your personal information completely confidential. We never have and never will share, distribute, sell or give away your email or personal information with anyone else.
- All customers are responsible for complying with all privacy and spam laws, including the CAN-SPAM Act of 2003.
- eNewsletterSolutions reserves the right to change your newsletter at any time without notice to keep in compliance with any/all laws and regulations.
- eNewsletterSolutions.com has implemented
several email practices that include:
- Encouraging permission-based marketing
- Discouraging unsolicited email campaigns
- Responding to all complaints suggesting that a user is "spamming"
- Spam is unsolicited commercial email (UCE), junk mail, unwanted email or bulk mail that has not been requested by the recipient. Spam is perceived as intrusive, irrelevant, rude and often offensive.
- Spam emails usually do not contain an option to unsubscribe from the sender's list.To sum it up, spam is the opposite of permission-based emails -- those that are wanted, subscribed to, desired, requested, anticipated, personal or relevant.
- Security measures are in place to protect the loss, misuse and alteration of information under our control. Subscriber lists are kept separate and private and we never share it with customers, partners, advertisers, or anyone else.
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