Frequently Asked Questions
| Differences in Plans | |
| Q |
Email Newsletter: How does this work? |
| A |
First, you sign up. Then, we create a personalized banner and newsletter for you and send it to you for your approval. Once your banner has been approved, you will be assigned a user name and password. Then, each month you will be notifed by email that your newsletter is ready. You will simply login at your convenience, add any personal content (if you want to), and utilize our optional email list management and campaign reporting features. If you don't use our email services, you simply email the completed newsletter to yourself -- and "forward" it to your subscribers. |
| Q |
Print Newsletter: How does this work? |
| A |
First, you sign up. Then, we create a personalized banner and newsletter for you and send it to you for your approval. Once approved, you're ready to go. Then, each month you are contacted by email with a "request for content." If you have content to submit, you simply complete an online form and submit it. We then add the content to your newsletter, and email you the finished newsletter in PDF format. You then print out the newsletter on your printer, or send the PDF to your copy shop, to make copies or have printed. Fold it, and mail it. |
| Q |
What is the major difference between the services eNewsletterSolutions.com offers and the many others out there? |
| A |
Content. While there are hundreds, if not thousands, of services that will manage your email lists, there are few good companies that provide the content for your newsletter. Researching, writing, editing and creating the newsletter could easily take you 8+ hours each month. |
| Q |
What is the major difference between the Email / HTML Newsletter and the Print / PDF Newsletter? |
| A |
The Email Plan is intended to be emailed as an HTML email. The Print / PDF Plan is intended to be printed out and copied. |
| Q |
What format is my email newsletter in? |
| A |
The Email Newsletter is sent as HTML (like the emails you get where you can see all the pictures and links). The Print Newsletter is sent as a PDF. |
| Q |
I use a contact management program, can you send me the HTML code each month. |
| A |
No, but we will send you instructions on how to obtain the HTML code from the "source" of your email. It's easy! |
| Q |
Why would I choose an Email Newsletter Plan over a Print/PDF Plan? |
| A |
The Print/PDF Plan is good for print because of it's higher quality graphics. While you can email a PDF as an attachment, more and more companies are beginning to reject attachments because of viruses and other problems associated with PDFs. |
| Q |
How much does an email / HTML newsletter cost? |
| A |
The monthly basic newsletter costs $19 per month -- and the bimonthly newsletter costs $25 per issue. |
| Q |
How much does a print / PDF newsletter cost? |
| A |
The monthly newsletter costs $19 per month -- and the bimonthly newsletter costs $25 per issue. |
| Q |
What software programs and email clients are your email newsletters compatible with? |
| A |
Top Producer 8.0, Constant Contact, BraveNet, Yahoo, MSN, AOL, Hotmail, Outlook, Outlook Express, Gmail, and most programs that support HTML and custom templates. |
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| Getting Started / Payment | |
| Q |
How do I get started with a newsletter plan? |
| A |
Simply visit our secure, online store and complete the online transaction. Go to: https://enewslettersolutions.com/signup/ |
| Q |
How do I pay for the newsletter service? |
| A |
We accept Mastercard, Visa and PayPal. Your credit card will be automatically charged each month / bimonthly. |
| Q |
How much does an email / HTML newsletter cost? |
| A |
The monthly newsletter costs $19 per month -- and the bimonthly newsletter costs $25 per issue. |
| Q |
How much does a print / PDF newsletter cost? |
| A |
The monthly newsletter costs $19 per month -- and the bimonthly newsletter costs $25 per issue. |
| Q |
Is there a charge to add personal content. |
| A |
Yes, there is a minimal charge. For email, you can add nearly unlimited content for an extra $5. For print, you can add up to four (4) additional content submissions for an extra $10. |
| Q |
Is there a charge for setting up my newsletter? |
| A |
There is a one-time setup fee of $25, which includes banner design, proofing, newsletter creation and account setup. |
| Q |
How fast can I get my newsletter? |
| A |
We will deliver you a "banner proof" within 24 hours during regular business hours. You will then receive your finished newsletter on the 25th. If you are signing up on or after the 25th day of the month, you will receive your newsletter within 48 hours after your banner has been approved. |
| Q |
I cancelled service a few months ago, but now I want to come back. Do I need to pay the setup fee again? |
| A |
Yes. When you cancel your account, your banner, newsletter and account are put inactive. It takes our Setup Department time to reset you up. |
| Q |
Can I pay with a check? |
| A |
No. Sorry we do not accept checks. |
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| Banner Setup | |
| Q |
Is there a charge for setting up my newsletter? |
| A |
There is a one-time setup fee of $25, which includes banner design, proofing, newsletter creation and account setup. |
| Q |
What is included in the setup? |
| A |
Setup includes creating your personalized banner with up to four (4) pictures/graphics, setting up email and/or website links, banner design, designing your newsletter with the selected topics and account setup. |
| Q |
What type of files should I send? |
| A |
Please send only .jpeg, .gif, .tiff and .png files types. For print newsletters, use .tiff or .png file types. For text, send .txt or insert the copy in the body of your email message (preferred). You can also use our online form. |
| Q |
Can I send you my own pictures/graphics to use in my banner? |
| A |
Yes. Send up to four (4) pictures/graphics for your banner. Please send only .jpeg, .gif, .tiff and .png files types (all others will be rejected). Use the online form or email them to: Setup@eNewsletterSolutions.com |
| Q |
What if I don't like the pictures used in my personalized banner. |
| A |
eNewsletterSolutions uses stock pictures. We will try to use pictures you like; however, if after two (2) attempts you are still not satisfied you will have the choice to either provide your own pictures (no charge) or have us purchase new stock pictures for you (min. $25 charge). |
| Q |
Can I make changes to my banner? |
| A |
After your initial approval, there is a min. $25 graphics charge for any changes (we're reasonable, if it's simple, we'll do it free; if it's major, we'll need to charge you). |
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| Adding Personal Content | |
| Q |
How do I add my personal content to my email newsletter? |
| A |
You will be assigned a user name and password, which allows you to login to your account where you can add pictures and copy and utilize the reporting features (internet access required). Login now to try it out. |
| Q |
How do I add my personal content to my print newsletter? |
| A |
Use the online submission form or, to email your content to: Setup@eNewsletterSolutions.com. |
| Q |
What is the process for adding personal content? |
| A |
For email newsletters, you will be notified by email that your newsletter is ready to go. If you want to add your own content, you'll simply login to your account and use the "add content" wizard. It's very easy! You can add pictures too. For print newsletters, you will be emailed a "Request for Content " on the 17th day of the month. You will have until the 20th (3 days) to either complete the online form or email your copy and pictures to Setup@eNewslettersolutions.com. |
| Q |
How much personal content can I add to my newsletter? |
| A |
Email is nearly unlimited. Print is limited to space, estimated at four (4) pictures and about 250 words. |
| Q |
What happens if I miss the deadline to submit new content? |
| A |
Your newsletter will be considered "approved" and emailed out "as- is." |
| Q |
Can I still submit content after the deadline? |
| A |
Yes -- if your newsletter has not already been sent. There is a min. $25 rush fee for any work done after the deadline. |
| Q |
Can I personalize / add content to my Print/PDF Newsletter? |
| A |
Yes. You can add up to four (4) pictures and an estimated 250 words copy for an additional $10. |
| Q |
Will eNewsletterSolutions write a story for us? |
| A |
Yes. We offer professional freelance writing services. We charge $50/hour with a min. $25 charge. |
| Q |
Does eNewsletterSolutions do custom work? |
| A |
Yes. We can create coupons, custom graphics, special graphs and links. We charge $50/hour with a min. $25 charge. |
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| Newsletter Delivery | |
| Q |
When do I get my newsletter? |
| A |
Your newsletter will be ready / delivered on the 25th day of each month. Delivery dates are a little earlier if there is a major holiday, such as Christmas. |
| Q |
How do I get my newsletter? |
| A |
For email newsletters, you will be emailed a notice that your template has been updated and you can login to your account. For print newsletters, it will be emailed to you (to the email you used to sign up). |
| Q |
How do I deliver the email newsletter to my subscribers? |
| A |
If you have a large email list, you may want to use our email list managment service. For smaller subscriber lists, many customers simply "forward" it to their subscribers. Following are some good resources: |
| Q |
How do I get the HTML code to use in other email programs, like Constant Contact or Outlook, or to paste into a web page? |
| A |
Follow these 5 steps: Note: You should ALWAYS send yourself a "test" email before sending it to your entire subscriber list. |
Q |
How do I use the HTML code and Microsoft Outlook to send my newsletter? |
A |
1.) Select and copy the code between
the HTML tags below -- <HTML> to </HTML>. After you send the newsletter, you'll
want to go back to the Stationery section and choose "None"
or your newsletter will be in all future emails. See Outlook Help
for more info. |
| Q |
I don't think I received my newsletter this month. What should I do? |
| A |
Email Service@eNewsletterSolutions.com with the words "Please Re-Send My Newsletter" in the subject line. Also, be sure to include your full name and use the email address you used to sign up for the service. |
| Q |
Why would I pay extra to use your Email List Management Service? |
| A |
If you're serious about growing your subscriber list, at some point, usually around 100 to 150 email addresses, managing your email list will become burdensome. So, having this automated makes life easier. Plus, you also get Campaign Reporting, which tracks who opens your newsletter, what links they click, who unsubscribed, bad email addresses, etc. Most clients find the small fee well worthwhile. Click here to learn more. |
| Q |
What months are the newsletters published for the bimonthly plan? |
| A |
Odd months only -- January, March, May, July, September and November. |
| Q |
What format is my email newsletter in? |
| A |
The Email Newsletter is sent as HTML. The Print plan is sent as a PDF. |
| Q |
What format is my print newsletter in? |
| A |
Your Print / PDF newsletter can be delivered in PDF format to you as either 4 (8.5 x 11) pages or 2 (11 x 17) pages. |
| Q |
Can I get the HTML code to use in custom templates or my personal website? |
| A |
Yes. See "How Do I Get My HTML Code" above. |
| Q |
Is the print newsletter available in black and white? |
| A |
Yes. Just request B&W in the special instruction section when you order. |
| Q |
How fast can I get my newsletter? |
| A |
We will deliver you a "banner proof" within 48 hours during regular business hours. You will then receive your finished newsletter on the 25th. If you are signing up on or after the 20th day of the month, you will receive your newsletter within 48 hours after your banner is approved. |
| Q |
Can eNewsletterSolutions email the newsletter for me? |
| A |
No. But for a $10 flat delivery fee plus .015 cents per recipient you can have this automated. Learn more here. |
| Q |
Why would I want to order Campaign Management / Subscriber Services. |
| A |
If your goal is to grow your email subscription list, at some point the list will become to large to easily maintain. Also, if you get new email names daily, along with requests to be removed from you mailing list, you will easily see the value to have this process automated. |
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| Cancellation | |
| Q |
How do I cancel my service? |
| A |
Contact us in writing (email or fax) by the 20th day of the month. |
| Q |
Are there any contracts or cancellation fees? |
| A |
No. You can cancel at any time with no fees. Just keep in mind you need to cancel by the 20th day of the month in order to avoid being billed. |
| Q |
I cancelled service a few months ago, but now I want to come back. Do I need to pay the setup fee again? |
| A |
Yes. When you cancel your account, your banner, newsletter and account are put inactive. It takes our Setup Department time to reset you up. |
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