Hours of Operation
- Monday - Friday
- 8:30 a.m. to 5 p.m.
- Closed Holidays
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Billing & Payment Policy
- PayPal is Preferred, Mastercard & Visa Also Accepted
- Service will begin after successful payment and banner approval.
- Billing will occur on the day of service (or on the 25th day of the month).
- Prices are as follows:
- Email Newsletter Service: $34.75 + .02 per email for each campaign (includes updated email newsletter, campaign management & reporting, and delivery).
- Example: If you email a newsletter to 250 subscribers the total cost would be $39.75 ($34.75 delivery + [250 emails x .02 cents = $5] = $39.75).
- Email Postcard Service $9.75 + .02 per email for each campaign (includes postcard template, campaign management & reporting, and delivery).
- Example: If you email a newsletter to 250 subscribers the total cost would be $14.75 ($9.75 delivery + [250 emails x .02 cents = $5] = $14.75).
- There are NO contracts, cancellation fees or commitments.
- This is a Pay-Per-Use Plan. If you do not use, you do not pay. There are no monthly charges.
- If your account is inactive for more than 90 days it will be deleted. If it is deleted, you will need to pay setup fees again if you wish to startup service again.
- Prices for all other products or services are whatever is listed at time of purchase.
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Email Newsletter & Postcard Proofing & Approval Policy
- Personalized Banner -- We will create a personalized banner for you for a flat fee of $25 (which also includes proofing, newsletter creation and account setup). Once you have approved the banner, we will use it for all future newsletters. Any changes after the initial approval are subject to charges.
- New Customers -- Newsletter proofs will be emailed to you for approval within 48 hours of your confirmed online purchase and receipt of pictures and copy for banner -- IF it was submitted BY 3 p.m. Monday through Friday. Any services purchased after 3 p.m. Friday or on Saturday/Sunday will be sent a proof by 3 p.m. Monday.
- Repeat Customers -- You will be emailed your newsletter on the 25th day of the month (for example, the April issue will be emailed to you March 25th). Requests for corrections/changes must be made by email or online form and received by our service department within 48 hours or your newsletter will be considered "approved."
- Acceptance -- I understand and agree that I will proofread my banner and newsletter for accuracy each month. I further understand emailing, mailing, copying, sending or using the newsletter in any way constitutes my full acceptance and approval of the newsletter, personal banner and its content.
- Any late or "last-minute" changes (after the 20th day of the month) for any newsletter plan are subject to charges.
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Email Newsletter & Postcard Service Setup
- There Is a One-Time $25 Setup Fee -- This includes banner design, proofing, newsletter creation and account setup.
- Click Here to Set Up Your Banner -- Only .jpg, .gif, .tiff and .png file types are accepted.
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Newsletter / Postcard Delivery
- I understand my email newsletter will be delivered on the 25th day of the month (or a few days earlier or later if there is a holiday).
- Newsletters not used by the 25th are replaced with the most current newsletter.
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Promotions & Referrals
- Promotion codes or referral name must be provided at the time of the order to receive any discounts.
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Compliance
- I understand and agree to comply with all privacy and spam laws (outlined in the CAN-SPAM Act of 2003) and eNewsletterSolutions' business policies.
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Money-Back Guarantee & Cancellation Policy
- There are NO contracts or cancellation fees.
- Cancellation for New Email Newsletter Customers -- Must be made in writing (email, letter or fax) within 14 days of the original signup date.
- Cancellation for Active Email Newsletter Customers -- Cancellation of any plan must be made in writing (email, letter or fax) by the 20th day of the month (for example; cancellation for the November issue must be made by October 20). Cancellation after the 20th will be billed for the current month's service.
- Easiest Way to Cancel Email Newsletter Service -- Email your full name and email address to Cancel@eNewsletterSolutions.com.
- Request for Your Money Back (email marketing) -- If you are not satisfied with the quality or service -- plainly state in your letter or email your specific complaint and a request for the refund within 14 days and include your name, email address and a copy of your receipt. Refunds made via PayPal only.
- Article packages are non-refundable.
- Setup and email delivery fees are non-refundable.
- If your account is inactive for more than 90 days it will be deleted. If it is deleted, you will need to pay setup fees again if you wish to startup service again.
- If your account is cancelled by eNewsletterSolutions because of spam violations, you will not be entitled to a refund, no exceptions.
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Charges/Rates
- Custom Templates -- $50/hour with min. $50 charge.
- Graphics -- $50/hour with min. $50 charge.
- Freelance Writing/Editing -- $24.75 for 300-450 word articles / $29.75 for 451-750 word articles.
- Flash Animation -- $100/hour with 2 hour minimum.
- Big Projects -- Call for a price quote.
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Privacy Policy
- We respect your privacy and will keep your personal information completely confidential. We never have and never will share, distribute, sell or give away your email or personal information with anyone else, ever.
- We will never sell, rent, or otherwise abuse your e-mail address. It will only be used to contact you regarding your account and update you on occasional service changes or promotions.
- Should you wish to unsubscribe at any time, instructions on how to do so are included with every e-mail.
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Spam Policy
- All customers are responsible for complying with all privacy and spam laws, including the CAN-SPAM Act of 2003.
- eNewsletterSolutions reserves the right to change your newsletter at any time without notice to keep in compliance with any/all laws and regulations.
- Spam is unsolicited commercial email (UCE), junk mail, unwanted email or bulk mail that has not been requested by the recipient. Spam is perceived as intrusive, irrelevant, rude and often offensive.
- Spam emails usually do not contain an option to unsubscribe from the sender's list.To sum it up, spam is the opposite of permission-based emails -- those that are wanted, subscribed to, desired, requested, anticipated, personal or relevant.
- If your spam percent is too high (more than 3 per 1,000 emails), eNewsletterSolutions reserves the right to cancel your account without notice and without reimbursement.
- If you plan to spam, don't sign up with eNewsletterSolutions. We hate spam.
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Permission
- eNewsletterSolutions.com has implemented several email practices that include:
- Encouraging permission-based marketing.
- Discouraging unsolicited email campaigns.
- Responding to all complaints suggesting that a user is "spamming."
- eNewsletterSolutions reserves the right to reject the import of any email list for any customer at any time that it feels has not adequately proven that the email list is complying with all CAN-SPAM rules and regulations.
- If you plan to spam, don't sign up with eNewsletterSolutions. We hate spam.
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Security
- Security measures are in place to protect the loss, misuse and alteration of information under our control. Subscriber lists are kept separate and private and we never share it with customers, partners, advertisers, or anyone else.
- We do not keep credit card information on file. PayPal is preferred for optimum security because that way nobody ever actually sees card information.
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Copyright
- All content appearing on this Web site is the property of eNewsletterSolutions, 2710 Country Lane NE, Lake View Plaza, Bemidji, MN 56601. Copyright © 2005-2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005-2009 eNewsletterSolutions.com. All rights reserved.
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Trademarks
- All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by eNewsletterSolutions.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of eNewsletterSolutions.com or any third party, except as expressly granted herein.
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